Freedom Tech Connect
Your calls, voicemail and faxes in one place. Sign in with your work Microsoft 365 account.
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Sign in with MicrosoftNeed help? Call Freedom Tech at (910) 920-0999.
Your calls, voicemail and faxes in one place. Sign in with your work Microsoft 365 account.
Test site
Sign in with MicrosoftNeed help? Call Freedom Tech at (910) 920-0999.
Freedom TechConnect
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Select a fax to view it.
Texts to and from your office's number.
Pick a conversation, or start a new text.
People and organizations you fax, each with as many numbers as they have. Names also fill in from recipient names typed when sending, and from "Name this number" on any fax.
| Name | Numbers | Faxes | Last fax |
|---|
Send customers a secure link to pay, by text or email.
Call lists your team works through one person at a time, with talking points and how each call went.
Talk with your coworkers: channels for the whole office, and direct messages.
Pick a conversation.
Your office's shared calendar. Invite coworkers and outside guests; it can show in Outlook too.
Office settings apply to everyone at your office. Only office admins can change them.
Rules run as each fax arrives. Rules that look for words run a minute or two later, once the pages have been read.
For your own software or a developer you work with: API keys let it read or change things in Connect, and webhooks tell it the moment something happens, like a finished call or a new voicemail.
Everyone who signs in with your office's Microsoft 365 account appears here. Office admins can change settings and manage this list.
| Person | Role | Last signed in |
|---|
Close the office for a snow day, or keep the phones ringing late. The phone system switches back by itself at the time you pick.
Everything that decides whether a caller reaches your phones: screening callers you don't know, the words that send sales calls and scams to voicemail, calls from other countries, and the numbers you've blocked or given a time-out.
Where calls go. A ring group rings a few people together or in turn. A call queue holds callers in line with music until someone is free. A phone menu lets callers choose ("press 1 for scheduling"). A shared voicemail box takes messages for a team.
Ways for people to talk together. A conference bridge is a number everyone dials into for a meeting call. A paging group speaks through the speakers of several desk phones at once, for announcements.
What callers get from you by text. A text-a-link page sends a caller directions, a form or a way to pay when they press a menu key. A caller survey asks how the call went.
How each person's phone works: the number people see when they call out, who can answer their ringing calls, how their phone rings when a coworker calls, and whether they're in the company directory. Plus the office's speed dials, and how the desk phones themselves look and behave.
What callers hear: the music while they wait, the greeting when nobody answers, and the recordings your announcements and phone menus use. Type the words and pick a voice, or upload your own.
Each new voicemail is emailed with the words written out.
Recording calls, the short AI summary of each recorded call with its to-dos, and what callers ask most often with the answers your office gives.
What people can dial from your phones for features like do not disturb, forwarding and voicemail. Change the digits or switch a feature off for your office; the phones follow right away, and everyone sees the result in the Dialing guide. Emergency codes and park can't be changed.
For offices that handle health, legal or other sensitive information: keep details out of notifications, turn off AI, keep recordings and voicemail only as long as you need, and see who opened what. Legal holds always win: nothing under a hold is deleted.
Freedom Tech staff only. Open a client for its overview, setup checklist, go-live board and ports.
| Client | Received | Sent | Failed sends | Junk | Calls | Minutes | Call quality | Our cost (est.) | Revenue | Margin | Numbers | Users |
|---|
Pick a client.
Everything waiting on someone, oldest first.
Ports, desk phones, incoming calls and checks for one client. Refreshes every 30 seconds.
What's done and what's left for this client, including 911. Checked live against the portal, the phone system and the carrier.
Ports at the carrier update by themselves every hour and email Freedom Tech alerts when anything changes. Add releases or ports handled elsewhere by hand.
| Number | Client | Status | Date | Notes |
|---|
Emailed to Freedom Tech alerts on the 1st for the month before. Preview any month here, or send it now.
Every client at a glance.
| Client | Unread | Faxes today | Failed (7 days) | Phones online | Calls today | Call quality (7 days) | People (7 days) |
|---|
Every call in and out, newest first.
| Call | Extension | When | Length | Result | Quality |
|---|
Messages left for your office.
Who's free right now: on a call, ringing, do not disturb, forwarding, available or offline. Updates every 15 seconds.
Drag a call onto a person, park or voicemail. Or tap the call, then tap where it goes.
Live
Where every call to your office goes, step by step. Click a step to change it, or drag a line's blue dot onto another step to send that line there.
Change ring groups, queues, menus and shared voicemail in Settings → Call routing, and hours in Office hours. Where each phone number goes first: Call routing → Your numbers.
Everything you can dial from a desk phone or the app at your office. Each card prints on its own.
How your phones are doing, and reports you can download or print. Eastern time.
Step-by-step guides for the portal, or open a ticket and Freedom Tech will get back to you.
Everything people and the system did in this account, newest first. Each fax also has its own History.
| When | Who | What | Details |
|---|
Emergency alerts on every desk phone, silent panic alarms, bells and paging.
Every client's phones: model, firmware, online, and settings backups.
Messages the assistant took. Hot leads stay at the top.
Tick everyone who should get this fax.
They work anywhere in Connect except while you're typing in a box.
Type at least 2 letters or 3 digits.
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Read these 6 digits to Freedom Tech when they ask. It works once you're on the phone with them, for 10 minutes.
Freedom Tech Connect